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Built by SONAN DIGITAL
REPAIR & RETAIL MANAGEMENT SYSTEM
One operational system for tickets, POS, inventory, invoices, and payments — so shops that fix devices and sell parts stop juggling spreadsheets, siloed POS, and guesswork at day close.
Developed by SONAN DIGITAL (sonandigital.com). Live deployment for SONAN TECH stores.
Why shops choose it
Device repair is not pure retail, and retail POS is not a work order system. This product treats both as first-class workflows — with inventory, money, and multi-location discipline underneath.
Typeahead lookup, inline create when nothing matches, multi-step intake that keeps what you already entered, and active location always visible.
Canonical device models, customer-owned devices, catalog products, and serialized store units stay separate — so reports and stock stay trustworthy.
Invoices, gratuity, payment links, terminal checkout, COGS-aware sales, and monthly P&L designed for operators — not vanity dashboards.
Modules that map to how a repair & retail shop actually runs — from first intake to day close.
Unified repair and retail cart, typeahead lookup, gratuity, and checkout designed for the counter — not a generic register bolted onto a ticket system.
Intake through bench workflow with estimates, parts, assignment, and status control so the counter and the bench stay aligned.
Catalog, stock, serials, transfers, trade-in, and RMA — without mixing customer-owned devices and sellable inventory units.
Cash, online Stripe Checkout payment links, and in-store Terminal when your reader is live. Tips and ledger stay in one place.
Day close, Daily Sales with labeled job costs, Monthly P&L, and tips by employee — numbers operators can trust.
Active location awareness, employee access, and owner controls across stores without losing per-shop accountability.
End-to-end
01
Find or create the customer, attach the device model and serial, capture the issue, and start a ticket without re-typing the same data.
02
Build estimates with parts and labor, present pricing clearly, and convert approved work into the bench queue.
03
Track bench status, consume inventory, sell accessories at the same counter, and keep serial cost and stock honest.
04
Invoice, take payment (cash, link, or terminal), tip when appropriate, and close the day with sales and COGS you can defend.
Operations & money
Track sales and cost of goods, attribute tips, open payment links for remote pay, and run card present when Stripe Terminal is connected. Reports are built for owners and managers who need numbers they can act on — not vanity charts.
The company
SONAN DIGITAL builds custom operational platforms for service companies — CRM, scheduling, invoicing, client portals, and industry-specific workflows — so teams stop juggling disconnected tools.
This repair & retail management system is a focused product line for device repair shops and retail counters that need inventory truth, financial control, and multi-location readiness. It is currently deployed for SONAN TECH operations.
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